zenn bites...

only 10 in the morning and i'm already bloody pissed off.

got up bright and early for my 9.30am dental appointment, rubbed shoulders with the work crowd and got to OUB centre with 10 minutes to spare, only to be told that my dentist is on urgent leave.

"SHIT. they didn't call you to cancel?" were the receptionist's first words. then she flipped through her record books and said "oh they called you but you didn't pick up".

well yes, they did. ONCE. last thursday, right smack in the middle of the afternoon when i was in class. i called back half an hour later and nobody answered the phone.

seriously, what's the point of having a receptionist when she can't even do her job right? basic rules like:

1. if you have to cancel on someone, you make sure that someone gets the message
2. if you call once and someone doesn't pick up the phone, call again. there's the rest of thursday to call, and friday. even this morning would be ok.
3. you try to make special arrangements so that the person you've inconvenienced gets priority when making her next appointment. it's called service recovery.
4. you do not say "SHIT" when you're talking to the customer.

i hate incompetent receptionists.